Terms & Conditions.
Terms of business for services effective 1st January 2023.
An initial introductory visit will happen at the client’s residence. This will ensure that the client and the pet carer are satisfied and happy to make the booking.
If the pet carer or the client is unsatisfied to proceed with the Introductory booking they will need to inform the other party within 24 hours of the initial introductory visit.
The introductory visit will be free of charge.
The client will be asked to complete relevant Paperwork about their pet and sign to confirm this is correct.
The client’s emergency contact can make decisions on behalf of the client with regard to the client’s pet's health should the need arise.
Once arranged, every booking will be undertaken by the pet carer unless in exceptional circumstances.
If while in Doraz Xplorers care, an emergency arises and contact cannot be made with the client or emergency contact, Doraz Xplorers shall act on the advice of a Veterinary Surgeon.
The client agrees to pay any Vet bills that are liable.
For every booking that is completed in the absence of the client, a pet diary will be written by the pet carer and left for the client via text message to the client. This can be an option to opt-out if the client feels unnecessary.
If the client needs to cancel a booking, they must do so 24 hours prior to the booking or they will be charged 100% of the total booking charge.
The client should ensure when cancelling a booking that this is done in writing and the pet carer confirms that the booking has been cancelled, otherwise a charge may still arise.
If in the rare situation where a pet carer cancels the booking once it has been confirmed, a full refund will be given and as much help as possible in finding a replacement carer.
Regular dog walks will be invoiced monthly upon completion of their bookings and any services not completed can be rescheduled or refunded depending on circumstance. Customers are expected to pay by cash or direct bank transfer within ten working days.
Pet Care Services undertaken on bank holidays will be charged at a double rate and those on Christmas Day at a triple rate.
Doraz Xplorers cannot accept any liability for the loss or injury to any pet.
The Client is responsible for ensuring that their dog is microchipped and has a suitable lead and collar that the dog cannot remove, for dog walks. They should also ensure that the collar contains a dog tag with the up-to-date details required by law.
Doraz Xplorers will make every effort to continue normal services and all pre-booked pet care in adverse weather conditions. We will notify you in cases where we are unable to reach your pet.
It is the Client’s responsibility to ensure the Service Provider has the correct and working set(s) of keys at all times.
Where it is necessary for the Service Provider to hold keys to a property, the Client shall provide a minimum of one of each key needed.
Keys will be coded and securely stored by the Service Provider and carers.
As an alternative to the Service Provider holding any keys the Client may provide the Service Provider with access to any external key-safes at the property and The Client will ensure keys are always present in such key safes.
The Client will keep all access instructions and information regarding key-safes up to date in the online pet management system/registration document.
Our prices and terms and conditions are subject to change without prior notification to you, however, we will always endeavour to let you know if there are any changes from the original price quoted for our services before they commence.
Your pet carer may take photos of your pet during its care with us and we may occasionally use them on our social media pages. We will ensure that they do not show your home’s details. However, you can opt out of this.
Please let us know if you would prefer no photos of your pet to be used online and we will be very happy to accommodate your wishes.
Doraz Xplorers reserve the right to reduce the duration of a walk or change the walk to a home and garden visit in extreme heat where the animal's welfare may be at risk. The client will be notified before or after the visit in these situations.
Our business hours are between 10:30 am and 17:00 pm on weekdays.
